Support

Email support@newellabs.com. We reply within one business day. Please include the spreadsheet's Sync status message and a screenshot of your column setup (don't send private data you don't need to).

Statement2Ledger: email the bank name and the title of the message you saw. Never send the statement itself.

Email Archive to PDF: tell us the type of email file and the message you saw. Lost your licence key? It's in Polar's customer portal.

Invitation Maker: tell us the event, the design and the message you saw. Lost your licence key? It's in Polar's customer portal.

Common fixes

• "The column you picked for … is no longer in row 1": a mapped header was renamed. Pick the column again in the sync panel (Extensions → Sheet to Calendar Sync → Set up sync).
• "The calendar chosen for this tab can't be found": the calendar was deleted or is no longer shared with you. Choose a calendar again in the sync panel (Extensions → Sheet to Calendar Sync → Set up sync).
• "Start date not recognized": use a real date cell, or text like 2026-10-31. Check the date order in Options.
• "Waiting: …": the free plan's limit of 50 events per tab was reached, a large delete is waiting for your confirmation in the panel, or the run hit Google's time limit. The message says which.
• Events went to the wrong calendar: choose the right calendar in the panel and sync. The add-on moves this tab's events to the new calendar.

Remove the add-on and its data

1. Pro: in the sync panel choose "Deactivate on this account" (this frees the key and stops hourly sync).
2. In Google Sheets: Extensions → Add-ons → Manage add-ons, then next to Sheet to Calendar Sync click Options → Uninstall.
3. Delete the three "Cal sync" columns from your tabs. To remove the events it made, delete them in Google Calendar.
4. To take back Google's permissions: myaccount.google.com/permissions (the same link as the privacy policy), choose Sheet to Calendar Sync, then remove its access.